We have a 7-day return policy for all online orders, which means you have 7 days after receiving your full-priced item to request a return. We provide store credit only. Unfortunately, we cannot accept returns or exchanges on custom hats, jewelry, sale items, items purchased with a promo code (including email sign up, new customer codes), purchases made at pop up/in-person events, bath products or gift cards.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.


To start a return, submit your request through your Phoenix Shop Account. Access your Account directly here or at the top right of our home page. Find your order, click Request Return. Once requested, you'll receive an email confirming the request was sent. Your request will either be Approved or Denied within 24 hours. Items must be postmarked within 5 days of receiving the label from Phoenix Shop, otherwise return is no longer accepted. Once item is received, Phoenix Shop will inspect the return and refund will be sent on a gift card directly to the email provided.

Any questions or need assistance? Contact us directly at info@psphoenixshop.com

 

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Contact us for more assistance at info@psphoenixshop.com


Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded in the form of a gift card that never expires.