Custom Hat Appointment
Pickup available at Phoenix Shop
Usually ready in 24 hours
Meet me at my studio located in Mandeville to design and create your fully custom hat. Just want to design your hat but not have in-person appointment? Use this link to purchase.
Here’s how it works:
- Choose a day/time that works best for you!
- Complete purchase to book. $50 deposit per hat due at time of booking. For groups of 4 or more people, a $250 deposit is required. Price per hat made plus tax each will be charged per person at time of your appointment, and the deposit will apply to the total.
- Please arrive on time for your appointment. 48 hour notice is required to cancel or reschedule. No refunds for cancellations. All sales final. No further discounts allowed.
Email info@psphoenixshop.com for more information.
Sizing Information
Refund Policy
We hope you love everything you order from Phoenix Shop, but if something isn’t quite right, we’re happy to help!
You have 14 days from your order date to return your item. All returns must be postmarked or done in store within 14 days of purchase.
What Is Eligible for Return
Our return policy is for store credit or exchange only.
We do not offer refunds to the original form of payment.
Store credit is issued as a Phoenix Shop gift card and never expires.
To be eligible for a return, your item must be in the same condition you received it — unworn, unwashed, smoke-free, with tags attached, and in its original condition. Items that do not meet these requirements may be refused.
Final Sale Items
The following items are considered final sale and are not eligible for return or exchange:
- Sale or clearance items, including sale section on website, sale rack at the shop or any special promotions
- Any order where a discount code 15% or more was used
- Custom hats
- Jewelry
- Accessories
- Home decor
All returned final sale items are subject to refusal or a 15% restocking fee at our discretion. Email info@psphoenixshop.com for special requests or concerns.
Discount Policy
If you use a discount code that is 15% or more, your items are considered final sale.
Late Returns
Items returned outside of our 14-day return window may be subject to refusal or a 15% restocking fee at our discretion.
Damaged or Incorrect Items
We want you to love your order! If something arrives damaged, defective, or incorrect, please notify us within 3 days of delivery so we can review the issue.
Exchanges or store credit for damaged items will be handled on a case-by-case basis to prevent abuse of our policy.
How to Start a Return
Getting started is easy!
- Log into your Phoenix Shop Account here or at the top right of our home page.
- Find your order and click Request Return.
- You’ll get an email confirming your request, and we’ll review it within 24 hours.
Once approved, we’ll send you a prepaid return shipping label. A $7.95 return shipping fee will be deducted from your store credit amount.
Please make sure your return is shipped within the 14-day return window. Returns sent outside of this window may be refused or subject to a 15% restocking fee.
Once your return is received and inspected, you’ll receive an email confirmation. If approved, your store credit will be issued, or your exchange will be processed if the item is in stock.
Need help? We’re always happy to assist! Reach out to us anytime at info@psphoenixshop.com.
Shipping Policy
In most cases, orders are processed same day if received by 12pm CST, all later orders will ship the next business day. Please note that there may be delays on weekends or holidays. When placing your order, please confirm that all billing and payment information is accurate to avoid any delays in shipment. Please contact info@psphoenixshop.com to report any issues with your shipment. We do not take responsibility for any lost or stolen packages that track as delivered; however, we will work with you to file a claim for replacement.
Free Standard Shipping in Domestic United States on orders over $75. Expedited shipping can be chosen for a flat rate at checkout.
*We are not responsible for delays once scanned by USPS or UPS. These delays are out of our control. Any expedited shipping fees are non-refundable. Note that some sale items may be subject to a shipping fee due to the extreme discount.